About Item Information:

1.  How do I find out my Hawaiian bangle size?

2.  How do I find out my ring size?

3.  Do you offer engraving service for your jewelry? 

4.  I just received my watch but the timer doesn't start.  How come?

About Your Purchased Order:

5.  What is your Return & Exchange policy?

6.  What is the delivery confirmation # of my order?

7.  It has been a while, but my order has not arrived yet.  What can I do at this point?

About Our Company Policy:

8.  Why does your company charge a shipping & handling cost that is higher than the actual shipping rate?

9.  Do you offer combine shipping discount?

10.  What is your shipping cost for international package.

11.  What payment methods do you accept?

Other FAQ:

12.  Do you sell on Ebay?  Are you ebay user id: "remicollections" ?

13.  Do you wholesale your jewelry items?

14.  Do you run any affiliation or partnership program?

Answers:

1. The bangle stated size represents the inner circumference of the bangle.  This means a size 8 represents 8 inches of the inner circumference.  To measure your wrist size, you should follow these steps:

a.  Flatten your hand.  b. Measure the circumference of your hand (in inches) where your thumb bone sticks out.   The circumference of this point should be the widest.  

Since the bangle is not elastic, as long as the bangle can pass through this part, it will fit onto your hand.

2.  Our ring size is USA standard measurement.   To find out how to measure your ring size, please feel free to visit this link http://www.onlineconversion.com/ring_size.htm

3.  As of now, we don't offer engraving service.

4.  FYI, the watch is most likely in good condition.  Because the manufacturer wants to conserve the battery, they frequently put a tiny pin right between the watch dial and the time setter.    If you look carefully you will see the placement of the pin.    This is why you can only change the time but the time won't start.   We suggest you use a sharp object to remove that pin.

5.  Please click here to review our Return & Exchange policy page.

6.  The delivery confirmation number is very similar to a tracking number.   The only difference is that you don't see the detailed status update during the transit and it is a term used by the United States Postal Service.  This number acts as a confirmation of a package delivery.  You can confirm the delivery of your package at http://www.usps.com and choose the Track & Confirm tab.

7.  Inevitably, sometimes the USPS or other carriers such as UPS and Fedex will experience delays.   We recommend you to first use the provided tracking or delivery confirmation number to check on the status update.  If the update presents not enough information, please feel free to email us at service@remist.com.  In your email, please provide us your order number, your name, and the associated tracking/delivery confirmation number.  We will be happy to assist you.   

8.  At Remist.com, we are happy to offer a "Flat Rate Shipping Everyday" policy.   For 1 item or 10 items, the shipping charge is a flat rate.  This is to encourage our visitors to seriously browse through the entire site for many great deals.  In addition, it is very common that most E-commerce websites to charge a shipping rate that is higher than the actual shipping cost.   One main reason is that the shipping cost will used to cover other miscellaneous expenses such as packaging material and handling cost.

9.  Yes, our combine shipping policy is extremely beneficial to our customers.   Please click here to find out more.

10.  Our flat rate shipping policy also applies to most international packages.   Please click here to find out more.

11.  We accept major credit card transactions including Visa/Master and American Express.   In addition, we also accept Paypal.  For Paypal, we require shipping to a confirmed address.   Money orders and cashier checks are not accepted on Remist.com    However, you may shop at our Ebay store (user id: remicollections) at http://www.stores.ebay.com/remicollections.  In our Ebay store, we accept money orders and cashier checks along with Bidpay.

12.  Yes, in order to broaden our market and share our company message, we offer our items on Ebay under user id: "remicollections".

13.  If you are a reseller, we look forward to serving your needs.   Please click here to find out more of our wholesale program.

14.  Yes, we are consistently focusing to improve our affiliation program.   Please click here to read more of the details and then contact us for discussion.